Shipping policy

Shipping Policy

Last updated: April 26, 2025

At Adeline London, we want your order to arrive safely and on time. Please read our shipping policy carefully before placing your order.

Shipping Destination

We currently ship to addresses within the United Kingdom only.

Shipping Cost

We offer free standard shipping on all orders. No minimum order value required.

Processing Time

All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays) after payment has been confirmed. You will receive a confirmation email once your order has been placed.

Delivery Time

Once your order has been processed and dispatched, please allow 5 to 10 business days for delivery. Delivery times may vary depending on your location within the UK and during peak periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available. Please allow up to 24 hours for tracking information to update.

Delays

Adeline London is not responsible for delays caused by courier services, customs, or circumstances beyond our control, including adverse weather conditions or public holidays. Estimated delivery times are not guaranteed.

Lost or Undelivered Orders

If your order has not arrived within 10 business days of your dispatch confirmation, please contact us at info@adelinelondon.com and we will investigate with the carrier on your behalf.

Incorrect Address

Please ensure your shipping address is correct at checkout. Adeline London is not liable for orders delivered to an incorrect address provided by the customer.

Contact

For any shipping related queries, please reach out to us at info@adelinelondon.com. We aim to respond within 1 to 2 business days.